Optimized UX practices
Accelerating alignment, decision-making, and implementation
Background
During the pandemic, sudden remote work exposed operational gaps: workshops lost steam, miscommunications proliferated, and key launches lacked stakeholder input.
Role and contributions
As a senior UX manager, I began adapting traditional research and design frameworks and artifacts, like sprints and usability testing, to meet the evolving needs of my 50-person product organization. These adaptations kept teams aligned and raised the quality of design and engineering outputs.
Frameworks and resources
01 Remote workshops
Helping teams sprint toward shared goals
02 Responsiveness guide
Educating on accessibility standards to raise the quality bar
03 In-house testing
Faster feedback from stakeholders before product launches
01 Remote workshops
Helping teams sprint toward shared goals
I designed a flexible, remote sprint framework to help teams confidently tackle complex problems and validate ideas. The two-day workshop, accompanied by a brief take-home assignment (~3 hours in total), guides teams through collaborative problem definition, ideation, and solution planning.
A pilot focused on designing a new digital health domain produced several actionable outputs: design principles, a testable prototype, and a research plan, which gave the team clarity and momentum.
02 Responsiveness guide
Educating across disciplines to raise the quality bar
When Bank of America, one of Personify Health’s customers, needed to meet accessibility requirements under a tight deadline, I created a company-wide responsiveness guide outlining accessibility standards (zoom, reflow, text resize), priority pages, and screen size recommendations.
Designers, engineers, and PMs used the guide as a shared reference point, ensuring consistent implementation and accelerating compliance.
03 In-house usability testing
Faster feedback from stakeholders before launch
To reduce surprises at launch and break down silos, I introduced an in-house usability testing practice. I created reusable templates with scenarios, instructions, and scripts, enabling designers to test with teammates and stakeholders quickly. This provided teams with a lightweight method to validate designs early, gather actionable feedback, and establish alignment across groups.
