Experience
SHOPIFY | USER EXPERIENCE MANAGER | FEB 2022 - PRESENT
Shopify is an e-commerce company that helps entrepreneurs grow their online and in-store businesses.
Managed 5-person team of designers and content strategists responsible for authentication, store management, and user access. Guided team through migration for enterprise customers. Consulted with 6+ internal teams on organization model and navigational implications.
VIRGIN PULSE | SENIOR DESIGNER → USER EXPERIENCE MANAGER → SENIOR USER EXPERIENCE MANAGER | DEC 2018 - JAN 2022
Virgin Pulse is a wellness platform that incentivizes employees to build better daily habits.
Managed 4-person team responsible for company’s first design system, user enrollment and onboarding, platform incentives, and custom communications. Operationalized design reviews, UI library contributions, and remote workshops during the pandemic. Steered redesign of web and mobile homepages impacting 4 internal teams.
CIBO | USER EXPERIENCE DESIGNER AND RESEARCHER | MAR 2018 - DEC 2018
CIBO is an agricultural tech company that helps farmers select land and improve growing outcomes.
Directed research and design activities for land prospecting and crop gene editing applications.
ACTIVATE CARE | USER EXPERIENCE DESIGNER AND RESEARCHER | SEP 2017 - FEB 2018
Activate Care is a health tech company that helps providers and family members care for patients with complex medical needs.
Worked with VP of User Experience to define and implement democratized research and design processes. Designed and piloted B2C service for adult caregivers.
ASSOCIATION OF HUMAN COMMUNITY SERVICE AGENCIES (ACHSA) | POLICY ANALYST | MAY 2013 - MAY 2016
ACHSA is a policy and advocacy organization that elevates the collective voice of community-based behavioral health and child welfare providers.
Liaised with Los Angeles County Departs of Mental Health officials and 85 mental health and child welfare organizations. Authored 6 newsletter articles per month on policy and funding changes. Analyzed surveys on program wait times. Designed a service locator using R Shiny.